Shipping & Delivery
We want to spread the joy no matter where you are! Our official store is currently shipping domestically.
Feel free to reach out to ealingtoys if you need further help anytime!
We totally understand your frustration when you are not able to find your package. Please check your email or messenger (depending on how you complete the purchase) to see if there’s a tracking number provided.
It usually takes 24-48 hours for the system to update the tracking number for you after we prepare the shipment.
If you did find your tracking number, please check the carrier tracking site with the most up to date status! If it’s delivered but you still can’t find it? Look around to check if the package were delivered to the apartment office, locker, neighbors door, etc.
If you did all the above but still can’t retrieve your package, please email us at email@example.com with your order number and our friendly EalingToys Crew will be happy to help!
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.